Effective date: October 8, 2026.
Terms of service · Hosting and service scope · Support · Acceptable use · Billing, cancellations and refunds · Privacy
Veridian Hosting, LLC provides the services described in your order or service agreement. In these policies, “we,” “us” and “our” mean Veridian Hosting, LLC. “You” means the account holder or organization purchasing the services. Someone ordering for an organization must have authority to act for it.
Your accepted order, any separately signed agreement and these policies describe our relationship. A separately signed agreement controls if it conflicts with these policies. Specific service terms disclosed and accepted with your order control over general descriptions here. Mandatory legal rights remain unaffected.
These policies do not automatically replace an existing agreement or remove a previously agreed entitlement. Changes affecting an existing service will take effect only after the required notice and any consent required by the agreement or applicable law. Posting a new policy does not authorize a new charge or a new use of previously collected personal information by itself.
Keep your contact and billing details accurate, protect your sign-in credentials and tell us promptly if you suspect unauthorized access. Use the access controls available for your service and give account access only to authorized people.
You retain ownership of your website, files and other content. You give us the limited permission needed to host, transmit, back up where included, troubleshoot and otherwise provide your ordered services. You are responsible for having the rights and permissions needed for that content, and for the legality of your use of the services.
You are responsible for applications, plugins, themes, licenses and integrations you control, except for maintenance tasks expressly included in your service agreement. We remain responsible for the work we agree to perform.
We may restrict or suspend service for overdue payment, a material policy violation, a compromised account, or a threat to the security or availability of our systems or other customers. Where practical, we will explain the issue and give you an opportunity to correct it. Urgent security risks, unlawful activity or legal requirements may require action without advance notice.
Ordinary nonpayment suspension follows the billing section. Permanent termination and deletion are separate actions. For ordinary nonpayment, our procedure is a final written notice allowing at least seven calendar days to resolve the balance or arrange an available export before permanent deletion. This period runs from the final notice, not from the original invoice date. A separately agreed longer period or mandatory legal requirement controls. Immediate action may still be necessary for serious abuse, legal obligations or an urgent security threat.
Download an independent copy of your data before cancellation or termination. Once deletion occurs, recovery may be impossible. Suspension, cancellation or termination does not create a promise that an account or backup will be retained indefinitely. We will not treat disabling automatic termination as such a promise.
We will perform the services described in your agreement. Except for express commitments in that agreement and rights that cannot lawfully be excluded, we do not guarantee uninterrupted or error-free service, compatibility with every third-party application, or any particular business result.
To the extent permitted by law, neither party is liable to the other for indirect, consequential, special or punitive damages, including lost profits, arising from these services. Veridian Hosting's aggregate liability for claims arising from an affected service is limited to the fees attributable to three months of that service immediately before the event giving rise to the claim. Prepaid fees are allocated over the service period so an annual payment is not treated as zero merely because it was paid earlier.
These limits do not exclude liability that cannot legally be limited, fraud, willful misconduct or gross negligence. They do not reduce a refund or service credit expressly owed under your agreement, excuse our express service commitments, or remove nonwaivable consumer rights.
For third-party claims caused by your unlawful content, infringement of another party's rights, or intentional misuse of the services, you agree to reimburse our reasonable, documented losses and defense costs to the extent attributable to that conduct. This obligation does not cover our own wrongdoing. We will notify you of such a claim and cooperate reasonably; no settlement may impose an admission or nonfinancial obligation on you without your consent.
Contact us first if a problem arises so we can try to resolve it. Doing so is not a condition that prevents you from exercising a legal right or meeting a filing deadline.
The governing law is Ohio law, subject to mandatory protections that apply to you. Where legally permitted, disputes will be heard in a court with jurisdiction in Lucas County, Ohio, or the United States District Court for the Northern District of Ohio. These policies do not impose mandatory arbitration, a class-action waiver or a shortened statutory claim period.
We will identify the effective date of future policy changes and provide notice of material changes to affected customers. Changes will not retroactively reduce an accrued refund right or authorize a charge you have not agreed to. If one provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Your order or written service description determines the resources and work included in your plan. Managed hosting does not automatically include unlimited development, remediation of every third-party application, migrations, premium licenses or every backup and restoration service.
Use resources within the limits stated for your plan. If usage causes a material operational problem, we may request corrective action, propose an appropriate plan or temporarily restrict the activity causing the problem. We will not apply an undisclosed automatic upgrade charge.
Maintain an independent, usable backup appropriate to your business. Any backup service we provide must be described in your plan or written agreement, including the applicable scope, frequency, retention and restoration terms. Our current storefronts advertise 3-Day Site Backup for Deluxe plans, 8-Day Site Backup for Professional plans and 15-Day Site Backup for Elite plans. Those descriptions remain part of the applicable offer; this policy does not cancel them or backup commitments already made to you. Ask us to clarify coverage and restoration terms before relying on a particular backup arrangement. A backup of our billing system is not a backup of your hosted website.
We cannot promise recovery of data for which no usable backup exists. Obtain approval of any quoted restoration, migration or other separately billed work before it begins. A migration requires access and information from you or your previous provider; completion depends on the agreed scope and the availability and condition of that data.
Third-party software, registrars and infrastructure can affect service availability. Their involvement does not remove our own contractual responsibilities. Any uptime guarantee or service-credit entitlement must be stated in your service agreement; no additional percentage guarantee is created by this policy.
Contact support@veridianhosting.com or submit a ticket through the client portal. For billing questions, direct the ticket to billing. Describe the problem, the affected service and when it began. Do not send passwords, payment-card details or other secrets in an ordinary email or ticket.
We may verify your authority before disclosing account information or making changes. Use a secure access method agreed with our team when troubleshooting requires access. Support hours, response targets and included work are those stated in your plan or written agreement; this policy does not create a 24/7 or guaranteed-response commitment.
If requested work is outside your plan, we will explain the scope and obtain agreement to any additional charge before proceeding. An urgent protective action needed to contain abuse or compromise may occur under the security and acceptable-use provisions.
Do not use the services to:
You are responsible for responding to abuse or compromise involving your account, including activity originating from vulnerable software you control. We may isolate the affected service, restrict access or suspend an account while investigating a credible threat. Our response should be proportionate to the risk where circumstances permit.
Report suspected abuse to support@veridianhosting.com with the affected URL or service and enough information to investigate. We may request supporting information and will handle complaints according to applicable law and the circumstances. This address is a support contact; this policy does not represent it as a registered statutory copyright agent.
Your order or agreement states the price, billing period and whether renewal is recurring. Renewal invoices are generally generated 14 days before the invoice due date. An invoice is not proof of payment, and its due date is not necessarily a domain's expiration date.
For an eligible automatic payment method you have authorized, the initial merchant payment attempt is generally scheduled for the due date. A failed payment may be retried, including on subsequent days, subject to the payment method and applicable authorization. We do not promise that collection stops after one failed attempt. You remain responsible for payment of valid amounts due.
The availability of a saved payment method does not by itself authorize unrelated charges. Renewal pricing and material terms must be disclosed before the applicable renewal charge. Applicable taxes and any separately approved fees will be identified in your order or invoice.
Domain registrations and renewals are handled through the applicable registrar and registry. Renewal requests are generally initiated after payment of the renewal invoice. Payment or a submitted request does not prove the registrar has completed the renewal. Check the confirmed domain status and contact us promptly about any discrepancy.
Do not use a domain's expiration date as the deadline for stopping a renewal. A renewal can be processed earlier. If you do not want a domain renewed, instruct billing before paying the renewal invoice or before the next authorized renewal payment is processed. Tell us which domain you mean and whether you want only renewal stopped or a separate service cancelled.
An already completed registration or renewal may not be reversible. Any available refund depends on the applicable registrar/registry rules, the transaction and legal requirements. Applicable registrar terms, renewal/restoration fees and expiration procedures must be disclosed separately for the domain service; this policy does not replace them. We do not promise a universal post-expiration grace period or successful recovery of an expired domain.
Use the cancellation option for the affected service in the client portal when available, or send billing a clear cancellation request identifying the service and requested date. Immediate cancellation can be processed automatically and can end access before the paid term expires. Export your data first. If you cannot access the portal, email support@veridianhosting.com from the account's contact address; reasonable identity verification may be needed.
The portal may ask for a cancellation reason. You do not have to accept another offer to cancel; contact billing if the portal prevents you from making the request. Our policy does not impose a separate seven-day or 30-day advance-notice deadline for ordinary hosting cancellation. Send the request before the next renewal payment is processed to avoid the next charge. We will use the recorded receipt time of a sufficiently identifiable request when resolving a charge that overlaps a cancellation request; our processing delay does not move that receipt time.
We will confirm the affected service and its cancellation date. Do not assume cancelling hosting also cancels a domain or every other service. An eligible associated payment subscription may be cancelled through the configured integration, but confirm its status and tell us explicitly which services and recurring payments you want stopped. Do not rely on deleting a saved payment method alone to cancel a service. Ending renewal does not forgive existing valid charges or automatically create a refund entitlement.
For a new web-hosting service, cancellation within the first 30 calendar days after activation qualifies for a refund of the hosting charges for that service. A hosting cancellation during days 31 through 90 qualifies for a pro-rata refund of the unused prepaid hosting period. After day 90, refunds are discretionary unless your agreement or applicable law provides otherwise. Renewals do not restart these introductory windows.
These hosting refunds exclude completed domain transactions and separately approved, completed one-time work or third-party products to the extent those charges were disclosed and are not recoverable. We will explain any deduction; no undisclosed penalty or automatic forfeiture of every payment is created here. A disputed policy violation does not by itself eliminate a refund legally or contractually owed.
Request a refund through billing and identify the service and charge. Refunds will normally use the original payment method where possible; if that is unavailable, we will agree an appropriate alternative. Statutory rights, correction of unauthorized or duplicate charges, and more favorable existing written commitments remain unaffected.
Services with unpaid overdue invoices may be suspended once they are five days overdue, subject to applicable service arrangements and exceptions. Suspension can interrupt websites, email and other dependent services. Contact billing promptly if you need to discuss an invoice; do not assume that opening a ticket automatically pauses collection or suspension.
Automatic termination for overdue payment is currently disabled. Customer-requested cancellations use a separate automated process and may terminate the selected hosting service, including its hosted files, according to the cancellation type and processing schedule. The final-notice procedure in the terms section applies to ordinary nonpayment deletion, not an immediate cancellation you request. Payment after suspension does not guarantee immediate restoration if a separate technical, security or legal issue remains.
Tell us promptly if a charge appears incorrect. We will review it and explain the result. This policy does not restrict lawful payment disputes or impose an automatic chargeback investigation penalty.
This notice describes Veridian Hosting, LLC's handling of personal information in connection with its website, account administration, billing and support. Contact support@veridianhosting.com with “Privacy request” in the subject, or write to Veridian Hosting, LLC, P.O. Box 6507, Toledo, OH 43612, United States.
For personal information contained in a customer's hosted website or application, that customer ordinarily determines the purposes of processing and is responsible for its own privacy notice. Our responsibilities for hosting that information are governed by the service agreement, any applicable data-processing agreement and law. This notice does not replace a customer's notice or a required data-processing agreement.
Depending on the services you use, the information involved can include account and contact details, organization information, orders and transaction records, support correspondence, domain-registration information, and technical information such as IP addresses, request timestamps and error or security logs. Payment providers process payment information under the relevant payment arrangement; do not send full payment-card details through ordinary support channels.
We use information needed to administer accounts, provide and troubleshoot services, process authorized payments, manage domain transactions, communicate about your service, prevent abuse, protect systems and meet legal obligations. Access to hosted content for support or administration should be limited to what is needed for the requested work, service operation or a valid security or legal purpose.
Providing these services can involve hosting/infrastructure providers, payment processors, domain registrars and registries, and support or communications providers. The billing system offers Stripe and PayPal payment integrations; the provider used depends on the payment arrangement selected. The domain system is configured with eNom. Information disclosed for a particular transaction depends on the service and provider involved. Domain-registration data is also subject to the applicable registrar's disclosure and registration rules. Our billing and account system uses local storage and an encrypted off-server backup arrangement with Google Drive; that is distinct from customer website backup services.
Information may need to be disclosed in response to a lawful request, to protect legal rights or security, or as part of a business transfer subject to applicable protections and notice requirements. These provisions do not authorize unrelated uses of customer information.
The site and account portal use a WHMCS session cookie to support account and session functions. Blocking it can prevent some features from working. Pages reference Google-hosted fonts, and the sign-in page includes Google sign-in resources. The billing application is also configured for invisible CAPTCHA protection on selected forms. These third-party features can involve technical information being sent to their providers when used or loaded. They have their own applicable privacy terms. We do not treat this notice as blanket consent to additional analytics or advertising tracking.
Retention depends on the information and its purpose, including service delivery, accounting, legal obligations, security and dispute resolution. Closing an account does not necessarily require immediate deletion of every transaction record, log or backup. Hosted content is also subject to the service's cancellation and deletion terms. The system does not currently apply one general automatic deletion schedule to inactive customer records, support attachments and logs. Retention must instead be assessed by category and purpose, including applicable legal obligations. Encrypted system backups can retain earlier copies under their separate rotation schedule. A deletion request therefore requires review of relevant records and backup handling; we do not promise immediate erasure from every backup or a single retention period for every category.
Reasonable safeguards must be appropriate to the information and service. No system can guarantee absolute security. Report suspected unauthorized access promptly. This notice makes no claim of a particular security certification or international privacy-framework certification.
You can ask us to correct account details or make a privacy request using the contact above. Depending on applicable law, you may have rights to access, correction, deletion, a copy of information, or to restrict or object to certain processing. We may need to verify your identity and authority. Exceptions may apply, including records we must retain or information belonging to someone else. We will respond within the period required by applicable law.
Questions about data collected by a website we host should normally be directed to that website's operator. You can still contact us about our own processing or a suspected misuse of the hosting service. Nothing in this notice removes a right to contact an appropriate regulator.
This notice takes effect on the date shown above. We will update it when relevant practices change. Material changes will receive the notice or consent required by applicable law. A new version does not retroactively authorize an incompatible use of information collected under an earlier promise.